Refund & Return Policy

Returns

We offer a 90-day return period, which means you have up to 90 days from the date you receive your order to request a return.

 

Return Requirements

To be eligible for a return, the following conditions must be met:

- The item must be unused, unworn, and in the same condition as received, with tags attached and in its original packaging

- A receipt or other proof of purchase is required

 

Starting a Return

To begin a return, please email info@Velorissa.com.

Once your return request is approved, we will provide the return address and shipping instructions.

Please note:

- Return shipping costs are the responsibility of the customer

- Items sent back without prior approval cannot be accepted

For any return-related questions, contact us at info@Velorissa.com.

 

Return Address Information

Our return address may differ from our business or office location. We work with manufacturing and fulfillment partners across the globe, so returns may be directed to one of our factories or processing facilities, depending on the product.

 

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and resolve it.

 

Exchanges

If you would like a different item, the fastest option is to return your original purchase and place a new order once your return has been approved.

 

Refunds

After we receive and inspect your return, we will notify you of the approval status.

Approved refunds are processed to the original payment method within 10 business days.

Please allow additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at info@Velorissa.com.